Privacy Policy
Privacy Policy
Novaran Medical Logistics LLC ("Novaran Medical Logistics," "Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information of our customers, healthcare partners, vendors, website visitors, and all individuals who interact with our services.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit www.novaranmedlogistics.com, contact our company, or utilize our transportation and logistics services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on your interaction with us, we may collect the following information.
Personal Information
- Full Name
- Company Name
- Job Title
- Email Address
- Telephone Number
- Mailing Address
- Billing Address
- Service Requests
- Communications with our staff
Protected Health Information (HIPAA)
Novaran Medical Logistics may transport medical specimens, laboratory samples, pharmaceuticals, medical devices, and other healthcare materials.
When acting as a Business Associate or subcontractor for a Covered Entity, we comply with applicable requirements under the Health Insurance Portability and Accountability Act ("HIPAA").
Our employees receive HIPAA awareness training and follow strict confidentiality procedures.
When handling Protected Health Information (PHI), we:
- Limit access to authorized personnel only
- Maintain secure chain-of-custody procedures
- Protect confidential information during transportation
- Report security incidents as required by law
- Follow customer-specific confidentiality agreements
This Privacy Policy does not replace any applicable Business Associate Agreement (BAA).
Information We Do Not Intentionally Collect
Our website is not intended to collect:
- Social Security Numbers
- Driver's License Numbers
- Credit Card Numbers through unsecured forms
- Personal Medical Records
- Protected Health Information (PHI) unless required for transportation services
Legal Basis for Processing
Where applicable, we process personal information based upon:
- Customer consent
- Contract performance
- Legitimate business interests
- Legal obligations
- Public health requirements
Third-Party Services
We may utilize trusted third-party providers including:
- Website hosting providers
- Email service providers
- Cloud storage providers
- Mapping services
- Analytics providers
- Customer relationship management platforms
- Electronic signature services
- Payment processors
Each third-party provider maintains its own privacy practices.
How We Use Information
We use collected information to:
- Respond to inquiries
- Provide transportation services
- Schedule pickups and deliveries
- Verify customer identity
- Improve customer service
- Process service requests
- Maintain delivery documentation
- Communicate with customers
- Improve website functionality
- Protect against fraud
- Comply with legal obligations
- Enforce contractual agreements
Information Security
Novaran Medical Logistics employs commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- Secure password policies
- Employee confidentiality agreements
- Limited data access
- Encrypted communications where appropriate
- Secure document storage
- Device security protocols
- Employee training
- Routine security reviews
While no system can guarantee absolute security, we continually work to maintain appropriate safeguards.
Cookies and Tracking Technologies
Our website may use:
- Cookies
- Browser storage
- Analytics tools
- Security monitoring technologies
Cookies help us:
- Improve website performance
- Remember preferences
- Analyze visitor traffic
- Detect fraud
- Maintain website security
You may disable cookies through your browser settings.
Sharing of Information
We do not sell your personal information.
Information may be disclosed only when necessary to:
- Complete requested services
- Comply with legal obligations
- Protect public safety
- Respond to lawful subpoenas
- Cooperate with government investigations
- Enforce contractual rights
- Protect Company property
Data Retention
We retain information only as long as reasonably necessary for:
- Business operations
- Customer service
- Legal compliance
- Contractual obligations
- Insurance requirements
- Tax reporting
- Regulatory recordkeeping
Information no longer required is securely deleted or destroyed.
California Privacy Rights (CCPA/CPRA)
California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- Know what personal information is collected
- Request deletion of personal information (subject to legal exceptions)
- Request correction of inaccurate personal information
- Access certain categories of personal information
- Limit certain uses of sensitive personal information where applicable
- Not be discriminated against for exercising privacy rights
To exercise applicable rights, contact us using the information provided below.
Children's Privacy
Our services are intended for businesses, healthcare providers, and adults.
We do not knowingly collect personal information from children under the age of 13.
If such information is identified, it will be promptly deleted.
External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites they visit.
nternational Visitors
Our services are primarily intended for individuals and organizations located within the United States.
If you access our website from outside the United States, your information may be transferred to and processed within the United States.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any revisions become effective immediately upon posting to our website unless otherwise stated.
The "Last Updated" date at the top of this page reflects the most recent revision.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Novaran Medical Logistics LLC
Phone:
424-277-9986
Email:
info@novaranmedlogistics.com
Website:
www.novaranmedlogistics.com
Legal Disclaimer
The information contained in this Privacy Policy is provided for general informational purposes regarding the privacy practices of Novaran Medical Logistics LLC. While the Company is committed to protecting personal information and maintaining reasonable administrative, technical, and physical safeguards, no method of electronic transmission, internet communication, or data storage system can be guaranteed to be completely secure.
Nothing contained in this Privacy Policy shall be interpreted as creating a contractual obligation, guarantee, warranty, or legal right beyond those required under applicable federal, state, or local law or any written agreement executed by Novaran Medical Logistics LLC.
Where applicable, Novaran Medical Logistics LLC complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy and data protection laws. However, this Privacy Policy does not replace, modify, or supersede any Business Associate Agreement (BAA), transportation agreement, service contract, confidentiality agreement, or other legally binding agreement entered into between the Company and its customers or business partners.
The Company reserves the right to modify, update, or amend this Privacy Policy at any time without prior notice. Any revisions shall become effective immediately upon posting to the Company's website unless otherwise required by law. Continued use of the Company's website or services after such revisions constitutes acceptance of the updated Privacy Policy.
If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.